At DanOm DataWave, customer satisfaction is our top priority. We strive to ensure that every data bundle purchase is delivered quickly and accurately. However, we understand that issues may occasionally arise.
1. Eligibility for Refunds
Refunds are offered only in the following cases:
•You were charged for an order that was not delivered.
•A payment was deducted twice for the same order.
NB: Refunds are not available for:
Successful transactions where the correct data bundle was delivered.
•Customer mistakes (e.g., wrong number entered during order).
•Situations where the customer’s network provider experiences temporary delays in activation.
2. Refund Request Process
To request a refund:
Email us at dkomari002@gmail.com or call 0241863697 within 48 hours of the transaction.
•Provide your transaction reference, mobile number, and payment details.
•Once verified, refunds will be processed within 3–5 working days.
3. Refund Method
Refunds are issued via the same payment method used for the transaction (e.g., Mobile Money) or on the wallet balance on the website.
4. Contact Us
For refund-related issues or clarifications, contact our support team at dkomari002@gmail.com.